Terms of Service

Last updated: June 16, 2025

1. Acceptance of Terms

By accessing or using our website (incarsacca.com) or booking any of our tourism services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Company Information

InCarsacca Tourism
Business Address: 123 Tourism Boulevard, Toronto, ON M5V 3A8, Canada
Phone: +1 (416) 555-0123
Email: [email protected]

InCarsacca Tourism is a registered Canadian corporation operating under the laws of Ontario, Canada.

3. Services Provided

InCarsacca Tourism provides the following services:

• Guided tours and excursions throughout Canada
• Adventure and outdoor activity tours
• Cultural and heritage experiences
• City tours and urban experiences
• Winter activities and seasonal tours
• Custom and private tour arrangements
• Travel consultation and planning services

4. Booking and Reservations

4.1 Booking Process

• All bookings must be made through our website, phone, or email
• Bookings are subject to availability and confirmation
• We reserve the right to decline any booking at our discretion
• A booking is confirmed only when you receive written confirmation from us

4.2 Minimum Age Requirements

• Guests under 18 must be accompanied by a parent or guardian
• Some tours may have specific age restrictions for safety reasons
• Age requirements will be clearly stated in tour descriptions

4.3 Group Bookings

• Groups of 8 or more may be eligible for discounts
• Special terms may apply to group bookings
• Group leaders are responsible for all group members

5. Payment Terms

5.1 Payment Schedule

• A deposit of 25% is required at time of booking
• Full payment is due 7 days before tour departure
• Bookings made within 7 days of departure require immediate full payment

5.2 Accepted Payment Methods

• Major credit cards (Visa, MasterCard, American Express)
• Debit cards
• Bank transfers (for large group bookings)
• Cash (for walk-in bookings only)

5.3 Currency

All prices are quoted in Canadian Dollars (CAD) unless otherwise specified. Foreign exchange rates may apply for international payments.

6. Cancellation and Refund Policy

6.1 Customer Cancellations

• 48+ hours before departure: Full refund minus processing fee
• 24-48 hours before departure: 50% refund
• Less than 24 hours or no-show: No refund
• Group bookings: May have different cancellation terms

6.2 Company Cancellations

• We may cancel tours due to insufficient bookings, weather, or safety concerns
• Full refund provided for company-initiated cancellations
• Alternative tour dates or experiences may be offered
• We are not liable for consequential costs (flights, hotels, etc.)

6.3 Weather Policy

• Tours operate in most weather conditions
• Indoor alternatives provided when necessary
• Extreme weather cancellations result in full refund or reschedule

7. Tour Participation and Safety

7.1 Fitness and Health Requirements

• Guests must disclose any medical conditions affecting participation
• Some tours require specific fitness levels
• We reserve the right to exclude guests who cannot safely participate
• No refund for exclusion due to undisclosed health conditions

7.2 Safety Guidelines

• Guests must follow all safety instructions from guides
• Safety equipment must be worn when provided
• Alcohol or drug impairment may result in tour exclusion
• Dangerous behavior may result in immediate removal

7.3 Travel Insurance

We strongly recommend that all guests obtain comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical emergencies
• Personal belongings
• Adventure activity coverage (where applicable)

8. Liability and Risk

8.1 Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of the tour
• We are not liable for indirect or consequential damages
• Guests participate in tours at their own risk
• We maintain appropriate insurance coverage

8.2 Third-Party Services

• We use third-party providers for some services (hotels, transport, etc.)
• These providers have their own terms and conditions
• We are not liable for third-party service failures
• We will assist in resolving third-party issues when possible

9. Intellectual Property

9.1 Company Content

• All website content, photos, and materials are our property
• Guests may not reproduce content without permission
• We respect third-party intellectual property rights

9.2 Guest Photos and Reviews

• We may use guest photos and reviews for marketing
• Guests grant us non-exclusive rights to use such content
• Guests may request removal of their content

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

11. Website Use

11.1 Acceptable Use

You agree not to:

• Use the website for illegal purposes
• Interfere with website operation
• Attempt to gain unauthorized access
• Submit false or misleading information
• Violate any applicable laws or regulations

11.2 User Accounts

• You are responsible for maintaining account security
• Notify us immediately of any unauthorized access
• We may suspend accounts that violate these Terms

12. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or travel restrictions
• Labor disputes
• Pandemic or health emergencies
• Acts of terrorism or war

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Ontario, Canada, and federal Canadian law where applicable.

13.2 Dispute Resolution Process

1. Direct Resolution: Contact us first to resolve issues
2. Mediation: Voluntary mediation through a Canadian mediation service
3. Arbitration: Binding arbitration under Ontario Arbitration Act
4. Court Action: Ontario Superior Court jurisdiction (if arbitration unavailable)

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Continued use of our services constitutes acceptance of modified Terms.

15. Consumer Protection

15.1 Canadian Consumer Rights

These Terms do not limit rights provided under Canadian consumer protection laws, including:

• Provincial Consumer Protection Acts
• Competition Act
• Other applicable consumer legislation

15.2 Travel Industry Regulations

We comply with applicable tourism industry regulations and maintain required licenses and registrations.

16. Accessibility

We strive to make our tours accessible to all guests. Please contact us to discuss specific accessibility needs and accommodations.

17. Environmental Responsibility

We are committed to sustainable tourism practices and minimizing environmental impact. We encourage guests to:

• Follow Leave No Trace principles
• Respect wildlife and natural habitats
• Support local communities and businesses

18. Emergency Procedures

In case of emergency during tours:

• Follow guide instructions immediately
• Contact emergency services (911) if needed
• Notify our 24/7 emergency line: +1 (416) 555-0199
• We will provide assistance and support as able

19. Contact Information

For questions about these Terms or our services:

20. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.