Privacy Policy

Last updated: June 16, 2025

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Contact us through our contact form or email
• Subscribe to our newsletter
• Create an account on our website
• Participate in surveys or promotions
• Leave reviews or testimonials

This information may include:

• Name and contact information (email, phone, address)
• Payment and billing information
• Travel preferences and special requirements
• Emergency contact information
• Passport or identification details (when required for travel)
• Dietary restrictions or medical conditions relevant to travel

Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or search terms
• Cookie and similar tracking technology data

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process and fulfill tour bookings and reservations
• Communicate about your travel arrangements
• Provide customer support and respond to inquiries
• Send booking confirmations and travel documentation

Business Operations

• Improve our website and services
• Conduct market research and analytics
• Prevent fraud and ensure security
• Comply with legal obligations

Marketing and Communications

• Send newsletters and promotional materials (with consent)
• Notify you about new services and special offers
• Personalize your website experience
• Conduct customer satisfaction surveys

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Hotel and transportation bookings
• Email marketing services
• Website analytics and maintenance
• Customer support services

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or government requests
• Protection of our rights and property
• Investigation of potential violations of our terms
• Protection of personal safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Accidental loss or damage
• Unlawful processing

Our security measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

5. Cookie Policy

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please see our Cookie Policy.

6. Your Rights and Choices

Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Update your contact preferences

Marketing Communications

You may:

• Unsubscribe from marketing emails using the link in our messages
• Contact us to opt out of promotional communications
• Update your communication preferences

Data Deletion

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Legitimate business purposes
• Ongoing contractual obligations

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Support business operations and analytics

Typical retention periods:

• Booking information: 7 years for tax and legal compliance
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months
• Support communications: 3 years

8. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada, including the United States and European Union. We ensure appropriate safeguards are in place for such transfers through:

• Adequacy decisions by privacy authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last modified" date
• Notify you of significant changes via email or website notice

12. Provincial Privacy Laws

Personal Information Protection and Electronic Documents Act (PIPEDA)

As a Canadian company, we comply with PIPEDA and provincial privacy legislation. You have rights under these laws, including:

• Right to know what personal information we collect
• Right to access your personal information
• Right to correct inaccuracies
• Right to withdraw consent where applicable

Quebec Residents

If you are a Quebec resident, you have additional rights under Quebec's privacy laws, including enhanced consent requirements and additional access rights.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

14. Privacy Complaints

If you believe we have not complied with applicable privacy laws, you may file a complaint with:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376